The difficulty affecting customers within the south east of England and in Cardiff, the corporate mentioned on Twitter.
It assured anybody affected that “engineers are on web site and dealing to revive service” as quickly as potential, however mentioned it was unable to offer an estimated time of how lengthy the problem would take to repair.
The issue was the results of “a problem at exchanges”, Sky mentioned, although it gave few particulars on what precisely that downside could be.
The problems seemed to be primarily affecting customers in and round London, in Brighton, and in Cardiff and different components of south Wales, in line with monitoring web site Down Detector.
Sky additionally suggested these affected to control its buyer providers web page, the place customers can verify their web connection and can be given updates on when the issue is fastened. That web page does nevertheless, require an web connection.
As with many different massive web suppliers, Sky is a part of Ofcom’s voluntary scheme to offer computerized compensation to anybody hit by web points that final for a very long time. Sky pays clients £8.06 per day throughout an outage.
That scheme does nevertheless require the issues to final for 2 full working days, and the newest points solely seem to have began late on Wednesday. As such, compensation is not going to be due until the fault will not be fastened by the very finish of Friday.
The issues seem to have begun earlier than 6.30pm on Wednesday night, at which level Sky warned clients that they “won’t have the ability to get on-line or make/obtain telephone calls attributable to an issue in [their] native space”.
“Our technical groups will proceed to work in a single day to repair the issue and we are going to present an replace on progress within the morning,” it mentioned at the moment. “We’re sorry for the continued inconvenience.”
On Thursday morning it posted one other message indicating that it had “recognized the issue” and that its “engineers proceed working exhausting to revive service as quickly as potential”. It apologised once more for the issues.